Organizational structure, portfolio of core products or services, systems, processes, people, and the way employees work are all essential components of successful business transformation. However, the long-term sustainability of a transformation can only be achieved if there is a firm commitment at all levels of the organization. In Japan, having resources and capabilities dedicated to managing change is more important than ever for the transformation to succeed. Companies must have the talent to solve new problems that may arise before they occur.
The objectives of transformations initiated in the last 5 to 7 years were primarily business expansion (65%), followed by business efficiency (59%). Preparing the solution involves testing to ensure that the system will provide the desired results for your company. Companies that face larger changes in a completely new situation will need an organizational change management program to oversee the change and communication strategy, address the impact of the project on current functions, and ensure that all teams are trained to make the best possible use of the new capabilities. The success factor is to create a structure with clear roles and responsibilities and to ensure that it focuses exclusively on change management.
SAP programs, such as Embark and Learning Hub, can help with issues related to enablement, but it's worth evaluating if your company needs an outside company if it lacks a solid internal OCM configuration. To enrich the customer experience, companies must see the challenges their customers face through their eyes. The strength of leadership before a transformation begins also influences the company's ability to adapt to change.
Six key success factors for business transformationare: having resources and capabilities dedicated to managing change; having the talent to solve new problems; preparing a solution that provides desired results; having an organizational change management program; creating a structure with clear roles and responsibilities; and having strong leadership before a transformation begins.
Measuring for vital information is also important. The enormous data vault that most companies have keeps them in exploration mode to identify the best way to turn their data into useful information. Companies will succeed in their transformation if they are prepared for changes and have a clear vision of the final results.