The transformation model is a framework used to help leaders comprehend their organizations and guide a successful redesign. It simplifies the complexity of an organization into eight key variables that must be understood and aligned for a company to succeed. Alignment requires a holistic or systemic point of view that finds the best “fit” among all the elements of the organization. Paying attention to and understanding these variables will result in significant improvements in customer service, quality, efficiency, cycle time, profitability, and employee satisfaction.
The transformation process consists of three components: changes in the location of materials, information, or customers; changes in the ownership of materials or information; and operations management. Operations management involves the systematic direction and control of processes that transform resources (inputs) into finished products or services for customers or customers (products). This basic transformation model applies equally to manufacturing and service organizations and to the private and non-profit sectors. Leaders must understand these three components in order to effectively manage their organizations. By understanding the transformation process, leaders can identify areas where improvements can be made and develop strategies to achieve their goals.
Additionally, they can use the model to evaluate how well their organization is performing and make adjustments as needed. The three components of the transformation model are essential for leaders to understand in order to ensure their organization's success. Changes in location involve moving materials, information, or customers from one place to another. Changes in ownership involve transferring ownership of materials or information from one entity to another. Finally, operations management involves directing and controlling processes that transform resources into finished products or services for customers. Leaders must be aware of these three components in order to effectively manage their organizations.
Additionally, they can use the model to assess how well their organization is performing and make adjustments as needed.